PRODUCT
& ORDER
SUPPORT
Select where you purchased your product to access the appropriate support. Each option will guide you through the relevant procedure.
Online Order Support
Request support for products purchased on Flos.com, including order status, returns, spare parts and after-sales assistance.
Flos Flagship Stores
Request support for products purchased directly from a Flos Flagship Store.
Authorised Retailer
For products purchased from an authorised Flos retailer, please use our Store Locator to find the point of sale and contact them directly for assistance.
Spare Parts & Repairs
Browse Flos.com to view available spare parts.
If you cannot find what you are looking for, please submit a request via the Other Support Requests section.
Other Support Requests
If your request does not fall under the categories above or you are unsure which option to select, please contact us for further assistance.